Solle Naturals, LLC
U.S. Internet Privacy Policy
Updated December 5, 2022
Solle Naturals, LLC (“Solle Naturals”) has great concern about your privacy and the protection of your personal information. This privacy policy describes how Solle Naturals (“we,” “us,” and “our”) uses and protects your information collected through our websites, mobile applications, and other forms of electronic communications (collectively the “Sites”).
Gathered Information
Solle Naturals obtains certain personal information through the Sites in connection with the products and services we provide. The types of personal information we obtain include:
Contact information, such as name, phone and fax number, email and postal address.
Information used to create your account to access the Sites, such as birth date, photo, preferred language, User ID, Mentor ID, online password, and, if you are a Specialist, Social Security number (or equivalent) or Tax ID number.
Payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by our third-party payment processor on our behalf.
Other personal information contained in content you submit to us, such as through the “Contact Us” feature, public forums or customer support tools on the Sites.
After you have entered your details in the Sites, Solle Naturals creates a user account for you and provides you access to a backoffice. We use your information to facilitate, alter, and form the contractual relationship between you and Solle Naturals for billing and related services.
When you interact with the Sites, we obtain certain information by automated means, such as cookies, web server logs, web beacons and other technologies. Cookies are small text files stored on your device that tell websites who you are and identify the visitor’s web browser or store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use automated technologies like Google Analytics to collect information about your equipment, browsing actions and usage patterns. The information we obtain in this manner may include your device IP address, other identifiers associated with your devices, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of Site visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products, services and Sites; (3) tailor our products, services and Sites around your preferences; (4) measure the usability of our products, services and Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products, services and Sites.
Through the settings on your browser, you can elect to disable, limit or delete cookies. However, many of the basic functions needed to create an order on our sites would not work without cookies, like adding items to your cart to check out or storing your language preferences. For this reason, we recommend that you keep cookies activated. Some browsers have a “do not track” or “incognito” feature that lets you tell websites that you do not want to have your online activities tracked. Solle Naturals does not respond to browser “do not track” or “incognito” features.
Information Protection
Solle Naturals maintains administrative, technical and security safeguards designed to protect personal information against unauthorized access, loss, disclosure, alteration or use. Our service providers and affiliates are contractually obligated to protect the confidentiality of your personal information and may not use the data for purposes not authorized by us. No data transmission over the internet can be guaranteed to be 100% secure even with these measures in place. Please do your part in protecting your personal information by keeping your password safe and confidential regularly scanning your computer for viruses, malware, and spyware, and by logging out of your account after using a shared computer.
Children’s Personal Information
Solle Naturals does not knowingly collect or solicit to children under the age of 13. The Sites are designed for a general audience and are not directed to children. If we learn that we have collected personal information from a child under age 13, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information, please contact us at customersupport@sollenaturals.com.
Sharing Information
Solle Naturals does not sell your personal information to third parties. We may however disclose personally identifiable information to our affiliates, external service providers, and other third-party processors to perform data processing services on our behalf. In doing so, we adhere to applicable national and international data protection regulations. We may also need to disclose personal information to a third party as required by law or to provide and manage our products and services.
Social Media Links
Solle Naturals Sites may contain links to other websites that are not controlled nor operated by us. When you click on a link to a third-party site, you will be then directed to their site. Since we do not have control over these sites, we cannot protect your personal data, and we strongly advise you to review the privacy policy of every site you visit.
Data Retention
We delete your personal information when it is no longer necessary for the purpose it was collected for and when there are no applicable contractual or statutory retention periods. Currently, this is no longer than 10 years.
Messaging Privacy Policy
This Messaging Program Privacy Policy explains how Solle Naturals collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Attentive to provide the Messaging Service to you. For the purposes of the Messaging Service, Attentive acts as our service provider and data processor of your information.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
Sharing of Information
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
Legal Requirement and Protection of Attentive and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional opt-out information, please review our Terms.
Customer Care
If you are experiencing any problems with the Messaging Service, please visit https://support.attentivemobile.com/help/ and submit the form with details about your problem or your request for support, or email support@attentivemobile.com
Main Privacy Policy
By signing up to receive text messages from us, you also agree to our main Privacy Policy.
Changes to the U.S. Privacy Policy
We reserve the right to update the U.S. Privacy Policy when needed. We will post the new privacy policy on this page with an updated date at the top letting you know when it was last updated. Please review this privacy policy periodically for any updates or changes. Your continued use of our Sites after any changes or updates will constitute your acknowledgement of the modified privacy policy and your agreement to abide and be bound by the modified policy. Changes are effective once they are posted to this page.
Contact Information
If you have questions or concerns, please contact us at:
Solle Naturals 260 South 2500 West Suite 102 Pleasant Grove, Utah 84062
Email: customersupport@sollenaturals.com